German Language Customer Service Agent

hace 5 días

Barcelona, Barcelona, España TDCX A tiempo completo

About the Role

We are seeking a highly skilled Customer Service Specialist with German language proficiency to join our team at TDCX. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and ensuring a positive customer experience.

Key Responsibilities

  • Provide top-notch customer service to clients via various communication channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless customer service delivery.
  • Stay up-to-date on product knowledge and provide accurate information to customers.
  • Meet or exceed customer satisfaction targets and quality metrics.

Requirements

  • Native-level German language proficiency and excellent communication skills in English.
  • Previous customer service experience, preferably in a similar industry.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
  • Strong problem-solving skills and ability to think critically.
  • Valid EU passport or working visa.

What We Offer

  • Competitive remuneration package and performance incentives.
  • Comprehensive medical, insurance, and social security coverage.
  • Premium workspaces and free coffee, tea, and snacks.
  • Engaging activities and recognition programs.
  • Strong learning and development plans for career growth.
  • A positive culture that values employee well-being and growth.

About TDCX

TDCX is a leading business process outsourcing (BPO) company with 26 years of experience and hundreds of industry awards. We pride ourselves on delivering exceptional customer experiences and providing a supportive work environment for our employees.

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