Customer Service Representative

hace 3 días

Barcelona, Barcelona, España Teleperformance A tiempo completo

We are seeking a highly skilled and customer-focused German Customer Service Representative to join our team at Teleperformance. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Responsibilities:

  1. Provide frontline service to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  2. Ensure that all customer interactions are handled in a compliant manner, adhering to our company's policies and procedures.
  3. Develop and maintain a working knowledge of our products and services, enabling you to provide accurate and helpful information to our customers.
  4. Work collaboratively with our team to achieve our customer service goals and objectives.

Requirements:

  1. Native level of German language proficiency.
  2. Ability to speak and write English fluently.
  3. Minimum of 2 years of customer service experience, preferably in a similar industry.
  4. Excellent customer focus, with the ability to work to tight deadlines and handle multiple customer interactions simultaneously.
  5. IT literacy, with previous knowledge an advantage.
  6. Excellent time management and telephone etiquette skills.
  7. Highly professional written and verbal communication skills.
  8. Proactive and able to work with minimal supervision.

Benefits:

  1. Full-time and part-time positions available, Monday to Friday.
  2. Permanent contract.
  3. Competitive salary and benefits package.
  4. Opportunities for professional development and growth within the company.
  5. International business casual environment.
  6. Competitive benefits package.

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