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German Language Customer Service Advisor
hace 2 meses
We are seeking a highly skilled and experienced Customer Service Representative to join our team at NewCo Communications. As a German Language Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities- Customer Service: Respond to customer inquiries via phone, email, and other communication channels, providing solutions to customer issues and concerns.
- Issue Resolution: Investigate and resolve customer complaints in a fair and timely manner, ensuring customer satisfaction and loyalty.
- Communication: Develop and maintain effective communication with customers, colleagues, and management, ensuring clear and concise information is shared.
- Problem-Solving: Analyze and resolve complex customer issues, using problem-solving skills and knowledge of company policies and procedures.
- Language Skills: Native-level proficiency in German (both spoken and written) and a good command of the English language.
- Customer Service Experience: Previous customer service experience, preferably in a call center or customer-facing role.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work with customers, colleagues, and management.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
- Competitive Salary: A competitive salary and benefits package, including health insurance, paid time off, and opportunities for career advancement.
- Training and Development: Comprehensive training and development programs, including on-the-job training, coaching, and mentoring.
- Collaborative Work Environment: A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
- Opportunities for Growth: Opportunities for career advancement and professional growth, with a focus on developing skills and expertise in customer service and communication.
