Guest Operations Specialist

hace 3 semanas


Barcelona, Barcelona, España Ukio A tiempo completo
About Ukio

We are a dynamic startup with headquarters in Spain, founded in Barcelona and now expanding to multiple locations, including Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market.

We provide fully furnished and artfully designed apartments for stays starting at one month, removing the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc. This allows choice and flexibility for people to plant their roots anywhere.

We are backed by Europe's top Venture Capital firms and are committed to further building out our team, establishing ourselves in our current markets, and expanding our reach into multiple new markets. We are currently ranked in the top 10 startups in Spain by LinkedIn and have successfully raised a Series A investment round of €27 million.

Culture and Team

We value diversity, compassion, and honesty above all else in our team. We've got a great mix of dedicated, collaborative, and results-driven people and are looking for more like-minded individuals to join our team. We embrace dynamic environments and grant full autonomy to our team members to act as the owners of their projects and tasks.

Our team is a diverse group of people from different backgrounds and interests, including foodies, athletes, adventure seekers, and art buffs. We prioritize fun and have a team event on our calendars to ensure everyone has a chance to socialize and have fun.

Job Description

We are seeking a Junior Guest Operations specialist to focus on quality assurance operations, based in Barcelona and fluent in Spanish and English. Your primary responsibility will be to guarantee the seamless operation of the guest flow, from pre-check-in to post-check-out, verifying the quality and cleanliness of apartments, and ensuring a smooth and enjoyable stay.

Responsibilities
  • Assist the sales team with visits to apartments for potential customers.
  • Manage the guest operations from check-in to check-out, including resolution of guest requests and complaints.
  • Ensure the cleanliness and high-quality condition of the apartments.
Key Responsibilities
  • Conduct regular check-in inspections to ensure apartments meet quality and cleanliness standards.
  • Manage guest access to apartments, key management, and keyless access codes, communicating with the GX team.
  • Coordinate with housekeeping, maintenance, and other teams to schedule tasks and ensure timely turnaround between guest stays.

We prioritize attention to detail and a commitment to maintaining high-quality standards. If you have a C1 Spanish level and C1 English level, organized, and comfortable in customer-facing roles, we encourage you to apply.

Benefits
  • Private Health Insurance with ALAN.
  • Flexible retribution with Payflow.
  • Team buildings and office events.
  • Transportation card.
  • Breakfast at the office, fruits, nutrition bars, free coffee/tea, and popcorn.
  • Amazing internal culture and no dress code.
  • International working environment with many different nationalities.

We value diversity and inclusion and encourage applications from individuals of all backgrounds. We look forward to receiving your application and exploring how you can contribute to our team.



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