Reservations Agent
hace 1 mes
We are seeking a highly skilled Reservations Agent to join our team at W Hotels. As a key member of our hotel operations, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and accurate manner.
Key Responsibilities- Process reservation requests, changes, and cancellations via phone, mail, or other methods
- Identify guest reservation needs by asking open-ended questions to obtain necessary information
- Determine the most appropriate room type to meet guest requirements and maximize room rate
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests when able
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue, including personalizing calls and suggesting alternate dates or directing guests to sister properties on sold-out days
- Follow up-selling techniques and sales strategies to maximize property revenue
- Provide guests with information about the loyalty program and process new enrollments
- Input and access data in reservations systems
- Verify all reservation information with callers to ensure accuracy
- Assign confirmation/cancellation numbers and clearly relay this information to callers
- Identify repeat guests using appropriate codes and ensure guest is acknowledged as a repeat
- Indicate special room reservation types by inputting the correct code and rate into the reservation system
- Perform general office duties related to reservations
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
- Follow documented escalation procedures when addressing guest concerns
- Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact
- Report accidents, injuries, and unsafe work conditions to manager
- Background in the Tourism and/or Hotel industry
- Fluency in English and Spanish both verbally and in writing
- Knowledge of German, French, Italian, Catalan, and any other language is most desirable
- Knowledge of Opera PMS
- Background of Marriott Systems is a plus
- Problem resolution and self-motivated
- Experience in reservations or customer service is a plus
- Attention to detail and customer-focused mindset
We are an equal opportunity employer and believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
We are a dynamic and innovative company that values our employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
-
Agent de Réservations et Services Clients
hace 1 mes
Barcelona, Barcelona, España Accor Hotels A tiempo completoMission : L'Agent de Réservations et Services Clients H/F est chargé de prendre en charge les réservations reçues par téléphone et par Internet, et de répondre aux besoins de la clientèle de manière à fidéliser les clients en leur offrant un accueil de qualité. Responsabilités : - Assister le client dans la réservation de son séjour en...
-
Central Reservations Agent
hace 4 semanas
Barcelona, Barcelona, España Generator Hostels A tiempo completoKey Responsibilities: As a Central Reservations Agent at Generator Hostels, you will be responsible for ensuring all enquiries are answered to the highest standards within agreed time frames. You will focus on delivering exceptional client and guest experiences, adhering to company standards and utilizing dedicated systems and equipment. Your duties will...
-
Reservations Coordinator
hace 4 semanas
Barcelona, Barcelona, España Marriott International, Inc A tiempo completoJob Summary: We are seeking a skilled Reservations Agent to join our team at Marriott International, Inc. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and accurate manner.Key Responsibilities:Process reservation requests, changes, and cancellations via phone,...
-
Reservations Coordinator
hace 1 mes
Barcelona, Barcelona, España W Hotels A tiempo completoJob SummaryWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at W Hotels. As a key member of our reservations team, you will be responsible for handling all reservation requests, changes, and cancellations in a timely and accurate manner.Key ResponsibilitiesProcess all reservation requests, changes, and cancellations...
-
Reservations Coordinator
hace 4 semanas
Barcelona, Barcelona, España Marriott International, Inc A tiempo completoJob SummaryWe are seeking a highly skilled Reservations Agent to join our team at Marriott International, Inc. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.Key ResponsibilitiesIdentify guest reservation needs and determine appropriate room...
-
Reservations Coordinator
hace 4 semanas
Barcelona, Barcelona, España Marriott International A tiempo completoHotel Operations TraineeAt Marriott International, we're committed to providing our guests with exceptional service and a memorable experience. As a Hotel Operations Trainee, you'll play a key role in delivering this promise.Key Responsibilities:Actively listen and respond positively to guest questions, concerns, and requests using our brand-specific process...
-
Travel Agent in Barcelona
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAre you passionate about the travel and tourism industry?Do you enjoy working with people and providing excellent customer service?We are looking for a dynamic and enthusiastic individual to join our team as a Travel Agent in Barcelona.This is an exciting opportunity to work for a multinational company that provides customer service experiences for globally...
-
Reservation Agent et Spécialiste des Services Clients
hace 4 semanas
Barcelona, Barcelona, España Accor Hotels A tiempo completo**À propos de l'emploi**L'Agent de Réservation et de Services Clients est un poste clé au sein de notre équipe de réception. Nous recherchons un professionnel expérimenté pour prendre en charge les réservations reçues par téléphone et par Internet, tout en garantissant un accueil de qualité pour nos clients.**Mission**Le ou la titulaire...
-
Travel Agent in Barcelona
hace 1 mes
Barcelona, Barcelona, España Blu Selection A tiempo completoCustomer Service Representative - Travel Industry**Job Summary**We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team in Barcelona. As a Travel Agent, you will be responsible for providing exceptional customer service to clients from around the world. Your primary focus will be on ensuring that our clients have a...
-
Dutch Inbound Sales Agent Position
hace 1 mes
Barcelona, Barcelona, España Recruit4Work A tiempo completoAt Recruit4Work, we offer customized recruitment solutions for employers seeking top talent across various industries. Our services include permanent, temporary, contract, and executive staffing, utilizing advanced technology and a client-centric approach to ensure the best matches for both businesses and job seekers.Inbound Sales Agent for Dutch Market...
-
Customer Experience Agent Trainee
hace 4 semanas
Barcelona, Barcelona, España Stayforlong A tiempo completoAbout Stayforlong, a company that believes travel is a journey of extraordinary moments and remarkable discoveries.Our company is passionate about nurturing meaningful connections with the places our customers visit, and we reward their commitment to the journey with progressively cheaper rates.We are a dynamic and collaborative environment where people have...
-
Booking Agent with Multilingual Expertise
hace 1 mes
Barcelona, Barcelona, España BOATAROUND A tiempo completoWe are looking for a highly motivated and customer-focused Sales Agent to join our team at BOATAROUND in Barcelona. As a Sales Agent, you will be responsible for interacting with customers to understand their booking requirements and preferences, and for processing bookings efficiently using booking systems or software.Key responsibilities include:Customer...
-
Barcelona, Barcelona, España Adm Value A tiempo completoÀ propos de notre clientNotre client est une compagnie aérienne française de renommée internationale, offrant à ses passagers une expérience de vol exceptionnelle. Notre programme de fidélité, basé sur l'accumulation et l'utilisation de miles, permet à nos clients les plus fidèles de bénéficier d'avantages exclusifs.Missions du posteEn tant...
-
Barcelona, Barcelona, España Blu Selection A tiempo completoJob OverviewWe are seeking a dynamic Travel Agent to join our team in Barcelona. As a key member of our customer service team, you will be responsible for ensuring seamless travel experiences for our clients.About the RoleThis is a full-time position with a competitive salary and benefits package. You will work in an international environment with a...
-
Customer Experience Agent Trainee
hace 4 semanas
Barcelona, Barcelona, España Stayforlong A tiempo completoAt Stayforlong, we are passionate about empowering our customers to break free from the constraints of an oversaturated market and nurture meaningful connections with the places they visit.Our commitment is to offer a fresh perspective, giving our customers, hoteliers, and partners the flexibility, opportunities, and choices they deserve.We are currently...
-
Barcelona, Barcelona, España Boataround A tiempo completoJob Title: Booking Sales Agent With Russian and French Language Skills in BarcelonaAbout the Role:We are seeking a highly motivated and customer-focused Booking Sales Agent to join our team in Barcelona. As a Booking Sales Agent, you will be responsible for interacting with customers via phone and email to understand their booking requirements and...
-
Global Customer Experience Specialist in Barcelona
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoWe are seeking a dynamic and enthusiastic Travel Agent to join our team in Barcelona. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through booking management, assisting clients via inbound calls, and managing reservations back-office.About the RoleThis is a fantastic opportunity to work...
-
Barcelona, Barcelona, España BOATAROUND A tiempo completoWe are seeking a highly skilled Sales Agent to join our team at BOATAROUND in Barcelona. As a Sales Agent, you will be responsible for interacting with customers via phone and email to understand their booking requirements and preferences. You will also be responsible for processing bookings efficiently using booking systems or software, ensuring accuracy in...
-
Agent de service clientèle pour le programme de miles
hace 4 semanas
Barcelona, Barcelona, España ADM Value A tiempo completoPrésentation du posteNous recherchons un agent de service clientèle motivé et attentif pour rejoindre notre équipe de gestion des relations clients. En tant que membre de notre équipe, vous serez responsable de répondre aux demandes des clients relatives à l'accumulation et à l'utilisation de leurs miles, ainsi qu'à d'autres services liés au...
-
Barcelona Travel Experience Coordinator
hace 1 semana
Barcelona, Barcelona, España Blu Selection A tiempo completoTravel Agent Job in BarcelonaWe are looking for a skilled and enthusiastic Travel Agent to join our team in Barcelona. As a key member of our team, you will play a vital role in ensuring the success of our clients' journeys.About the Role:Booking Management: You will be responsible for managing bookings, including alterations, cancellations, and new...