Junior Guest Operations Specialist

hace 3 semanas

Barcelona, Barcelona, España Ukio A tiempo completo
About Ukio

We are a dynamic startup with headquarters in Spain, founded in Barcelona and expanding to other European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market.

We provide fully furnished and artfully designed apartments for stays starting at one month, removing the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc.

Backed by Europe's best Venture Capital firms, we are looking to further build out our team, establish ourselves in our current markets, and expand our reach into multiple new markets.

Our Culture

We honor diversity, compassion, and honesty above all else in our team. We are a collaborative and results-driven team, always embracing the unknown and granting full autonomy to our team members to act as the owners of their projects and tasks.

Role

We are currently looking for a Junior Guest Operations specialist to guarantee the seamless operation of the guest ́s flow, from pre check-in to post check-out, verify the quality and cleanliness of apartments, ensuring a smooth and enjoyable stay.

Responsibilities
  • Assist the sales team with some visits for the apartments for potential customers.
  • Manage the guest operations from check-in to check-out which includes resolution of guest requests and complaints
  • Ensure the cleanliness and high quality condition of the apartments

Key Responsibilities

  • Conduct regular check-in inspections to ensure the apartments meet or exceed quality and cleanliness standards
  • Manage the guest ́s access to apartments; key management and keyless access codes and communicate these with GX team
  • Check-In Instructions: Assist the GX team when requested on details about the apartment and building entrance instructions.
  • Manage welcome kits and cleaning essentials inventory

Check-out

  • Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure a timely turnaround between guest stays
  • Replace all essential items and cleaning supplies in apartments in between guests
  • Schedule and supervise the check-out cleaning of apartments
  • Conduct check-out procedure
  • Report and track the completion of maintenance and furniture replacement tasks that result from check-out
  • Provide feedback to the design team about furniture quality
  • Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities
About You
  • C1 Spanish level and C1 English level
  • Attention to detail and a commitment to maintaining high-quality standards
  • Organized, able to follow up processes and to deliver fast follow-up
  • Comfortable in customer facing role: Excellent communication and interpersonal skills
  • Comfortable in working with cross-functional teams
  • Able to put pressure on stakeholders for fastest resolution
  • Previous experience in hospitality, property management, or related field is a plus
Ukio's Life Benefits
  • Private Health Insurance with ALAN
  • Flexible retribution with Payflow
  • UKIO Anniversary gift
  • Team buildings and office events
  • Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
  • Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn
  • An amazing internal culture and no dress code
  • International working environment with many different nationalities

We value diversity and inclusion, and encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

We look forward to receiving your application.

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