German-Speaking Client Support Specialist
hace 5 días
Workster is seeking a highly skilled German-Speaking Client Support Advisor to join our team in Barcelona. As a key member of our international outsourcing team, you will play a crucial role in providing exceptional customer service to our clients.
Key Responsibilities:- Solve Customer Inquiries: Handle customer inquiries via phone and email regarding our products, ensuring timely and effective resolution of issues.
- Clarify Order Concerns: Clarify any concerns or issues related to orders, providing clear and concise information to customers.
- Technical Support: Provide technical support in case of malfunctions or issues with our appliances, ensuring customer satisfaction.
- Represent the Brand: Represent the Workster brand in a professional and polite manner, maintaining a positive image and reputation.
- Ensure Customer Satisfaction: Ensure customer satisfaction through maximum efficiency and workload management.
- Language Skills: C1 / Native level of German and excellent English (B2-C1).
- Experience: Experience in Customer Service is an advantage.
- Location: Be based in the wider Barcelona area.
- Analytical Skills: Possess analytical skills to identify customer needs and provide effective solutions.
- Training: 6 days of training from 9 AM to 6 PM.
- Contract: Permanent, 39 or 30 hours per week.
- Work Schedule: Monday to Friday, with flexible hours.
- Work Mode: Hybrid training and work arrangement.
- Benefits: Free gym for employees, terrace with views of Barcelona, opportunities for real growth within the company, free language classes for all employees, and employee experience program with weekly activities.
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