German-Speaking Client Support Specialist

hace 6 días


Barcelona, Barcelona, España Workster A tiempo completo
Job Description

Workster is seeking a highly skilled Client Support Advisor to join our team in Barcelona. As a German-speaking professional, you will be responsible for providing exceptional customer service to clients in the household appliances industry.

Key Responsibilities:
  • Solve Customer Inquiries: Handle customer inquiries via phone and email regarding products, orders, and technical support.
  • Clarify Concerns: Address any concerns or issues related to orders and provide technical support for malfunctions.
  • Represent the Brand: Ensure a professional and polite representation of the brand at all times.
  • Ensure Customer Satisfaction: Maximize efficiency and workload to ensure customer satisfaction.
Requirements:
  • Language Skills: C1/Native level of German and excellent English (B2-C1).
  • Experience: Previous experience in customer service is an advantage.
  • Location: Must be based in the wider Barcelona area.
  • Skills: Analytical skills to identify customer needs.
Offer:
  • Training: 6 days of training from 9 AM to 6 PM.
  • Contract: Permanent, 39 or 30 hours per week.
  • Work Schedule: Monday to Friday, 9 AM - 6 PM (39 hours) or 11 AM - 5 PM (30 hours).
  • Work Mode: Hybrid training and work arrangement.
  • Benefits: Free gym, terrace with views of Barcelona, opportunities for growth, free language classes, employee experience program, and special discounts on private health insurance and technology.


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