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German IT Support Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled German speaking Technical Support Specialist to join our team at Jl Talent Partners. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Provide technical support to customers via phone, email, and other communication channels.
- Solve complex technical issues and provide resolution within agreed service level agreements.
- Support customers with technical inquiries and manage incidents related to our products.
- Progress and close service requests to a satisfactory conclusion.
- Proactively update customers on status and resolution progress.
- Monitor and progress all open queries in the queue.
- Escalate potential service issues to the appropriate level.
- Ensure contractual service level agreements are maintained.
- Perform other reasonable tasks as assigned by the manager.
Requirements
- German native speaker.
- English language proficiency at B2 level.
- At least 1 year of experience in a similar technical support role.
- EU Citizenship or Spanish residence.
What We Offer
- Competitive salary package.
- Relocation support package for candidates abroad.
Work Environment
As a Technical Support Specialist at Jl Talent Partners, you will be working in a dynamic and fast-paced environment. You will have the opportunity to work with a talented team and contribute to the success of our company.
