Insurance Claims Processor and Customer Liaison

hace 1 mes


Madrid, Madrid, España Cigna A tiempo completo

About us
Cigna, a global health insurance leader, serves millions of customers worldwide. Our mission is to improve the health, well-being, and sense of security of our customers. We have a rich history spanning over 200 years, marked by innovation and growth.

Your jobFor this Operations Representative (OR) role, we seek an experienced professional to join our Life & Protection Solutions team. Your responsibilities will include processing incoming insurance claims, serving as the primary point of contact for policyholders, and managing reporting data for internal and external stakeholders.ORs receive support from their people manager, technical expert, and fellow team members.Main ResponsibilitiesProcessing incoming claims in accordance with policy conditions, ensuring seamless communication between various parties, including medical advisors, claimants, and HR departments.Managing benefit-related requests from insured organizations, fostering professional relationships with clients and third parties.Accurately documenting claims data and reporting it to relevant parties, such as the finance department and client managers.Providing clear explanations of policy conditions via email and phone in multiple languages.Your profileBachelor's degree or higher in a related field (finance, insurance, communication) or equivalent experience.At least one year of experience in a healthcare insurance company.Strong analytical skills, knowledge of insurance concepts, and fluency in English. Native proficiency in French, German, or Dutch is also required.Previous experience with non-medical claims, such as life insurance or travel insurance, is a plus.Customer-centric approach, adaptability, and ability to work independently and collaboratively.A solid understanding of Microsoft Office tools (Word, Excel, Outlook).What we offer?
Permanent contract opportunity
Multicultural working environment
Hybrid working arrangement: balance home and office workdays
Cigna's 'Happy You' initiative: comprehensive health and wellbeing program, flexible working hours, remote work opportunitiesLocation:Paseo del Club Deportivo, Pozuelo de Alarcón, MadridOfficial working schedule: Monday to Friday, 9.00 AM - 5.00 PM, with flexibility.



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