International Insurance Claims Specialist

hace 4 días


Madrid, Madrid, España Cigna A tiempo completo
About Cigna
Cigna provides health insurance services globally, prioritizing customer well-being and security.
We've been innovating for over 200 years, focusing on the unique needs of international organizations and multinationals in Europe and Africa.

Job Overview
As an Operations Representative, you'll expand our Life & Protection Solutions team by processing incoming claims, serving as the primary point of contact for policyholders, and managing reporting data to internal and external parties.
You'll be supported by a people manager, technical expert, and fellow team members.

Main Responsibilities
- Assessing and processing claims based on policy conditions
- Ensuring timely and accurate handling of claims with multiple stakeholders, including medical advisors, claimants, and HR departments
- Managing benefit-related requests from insured organizations, building professional relationships with clients and third parties
- Handling files efficiently to serve the interests of claimants and clients
- Reporting claims data to relevant parties and answering policy questions via email and phone in multiple languages

Requirements
- Bachelor's degree or higher in finance, insurance, or communication, or equivalent through experience
- At least one year of experience in a healthcare insurance company
- Analytical skills and knowledge of figures, with an insurance background
- Fluency in English and native proficiency in French, German, or Dutch
- Previous experience with non-medical claims is beneficial

Benefits
- Permanent contract
- Multicultural work environment with diverse clients
- Hybrid working arrangement with three days of remote work and two days in our Madrid office
- Access to Cigna's 'Happy You' initiatives, flexible work hours, and home working opportunities
- Competitive salary package

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