Technical Support Account Manager
hace 4 semanas
We're looking for a skilled Technical Support Account Manager to join our Service Management Team at PTC. As a key member of our team, you'll be responsible for managing $400 million of Annual Recurrent Revenue (ARR) for both SaaS and On-Premise customers.
Our Service Management Team is responsible for ensuring customer satisfaction and long-term experience with PTC's offering. You'll be working closely with our internal team of Account Managers located worldwide, including North America, Romania, France, Germany, and Japan.
Some of the key responsibilities of this role include:
- Represent PTC with major international customers
- Ensure customer long-term experience and satisfaction with PTC's offering
- Be identified by customers as a trusted advisor and influential problem solver
- Represent customers internally to provide insights that impact PTC's strategy
- Plan and execute risk mitigation plans to ensure long-term customer retention and loyalty
- Ensure full adoption and value of PTC products and services at customers by providing valuable insights through the analysis of customer health metrics
As a successful candidate, you'll have a strong background in customer service or account management, with excellent verbal and written presentation skills. You'll also have the ability to create, build, and manage relationships with customers at all levels, as well as analyze client needs and issues to define proactive actions.
Our ideal candidate will have a Bachelor's degree in computer science or a related field, with 5 years of experience in customer service or account management functions. Knowledge of SaaS-based and/or Cloud-based business models in the software industry is also a plus.
We're looking for a team player who is passionate about problem-solving through innovation and is committed to delivering exceptional results. If you're a motivated and results-driven individual who is passionate about customer success, we'd love to hear from you
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