Technical Account Manager
hace 1 mes
Last is a pioneering startup in the restaurant industry, dedicated to simplifying the lives of restaurant owners through innovative software solutions. We're seeking a skilled Technical Account Manager to join our team in Barcelona, serving restaurants across Europe.
As a Technical Account Manager, you will be the primary point of contact for our clients, ensuring their seamless experience with our products. Your expertise will drive the development and improvement of our software, making you an integral part of our team.
Key Responsibilities:
- Manage customer issues in real-time through chat, email, and/or phone.
- Provide support during night shifts or holidays, being the primary person responsible for the area at that time.
- Conduct remote installations of hardware and software at client locations, as well as training and/or configurations with the restaurant team.
- Provide additional training and/or technical consultations on the program to clients during the program instruction period.
- Assist the ACX team with medium complexity configurations/demos.
- Strengthen the internationalization team.
Requirements:
- 1 year of experience in customer service (experience in the HORECA sector is a plus).
- Native or advanced level of Spanish and English.
- Continuous Learning: Ability to learn and great attention to detail.
- Communication: Capable of maintaining an appropriate tone at all times during communication with clients. Good grammar.
- Problem Solving: Ability to find ways to resolve issues to the point of being able to do so independently.
Plus:
- Experience working with multidisciplinary and international teams.
Benefits:
- Full-time permanent contract.
- Flexible working hours and 2 days working from home per week.
- Flexible compensation valid for food, transportation, childcare, and learning through Cobee Card.
- Health and dental insurances.
- Last.card: Receive your last.card every month, usable on Netflix, Amazon, Inditex, Google Play, and almost 200 other options available.
- Free coffee, tea, and unlimited snacks (fruit and other snacks every day).
- Day off on your birthday.
- Informal dress code.
- Team-building activities and events.
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