AWS Enterprise Support Technical Account Manager
hace 1 mes
About the Role:
As a Technical Account Manager (TAM) at AWS Enterprise Support, you will play a critical role in supporting our customers' creative and transformative spirit of innovation across all technologies. You will work with customers as a trusted advisor, having a direct impact on how they gain the most value from AWS services and the cloud technology that supports their business goals.
Key Responsibilities:
• Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics, and assist with pre-launch planning.
• Utilize technical skills to investigate difficult support cases and technical challenges.
• Understand operational parameters and troubleshooting processes for customer issues and escalations.
• Advocate for customer needs to overcome adoption blockers and drive new feature development.
• Improve customer capabilities by running workshops, operations, and architecture reviews.
• Ensure AWS environments remain operationally healthy while reducing costs and recommending efficiencies to mitigate risks in customer operations plans and product adoption.
Requirements:
• Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
• Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.
• Fluency in both written and spoken German.
What We Offer:
• Opportunities to develop your technical, consulting, operational, and leadership skills.
• The chance to work with talented cloud technologists while expanding your knowledge of AWS products.
• Mentorship and the opportunity to gain AWS certifications for global & regional impact.
About Us:
At AWS Enterprise Support, we're committed to helping our customers succeed in the cloud. We're looking for talented individuals who share our passion for innovation and customer success. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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