Digital Solutions Manager
hace 4 semanas
About Us
We strive to make the world a better place. Our company culture focuses on innovation, collaboration, and employee growth. We offer a supportive team environment, opportunities for learning and development, recognition for individual contributions, and various benefit options.
Our Mission
The Private Cloud Customer Centre aims to ensure seamless adoption of the RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. This unit will focus on innovative digital approaches, scalability, and resilience in managed services delivery.
Your Role
You will drive sales to delivery handover and customer onboarding, covering technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks, and more. You will also handle support tickets, bridge customer queries and requirements from technical operations teams, and ensure periodic service reviews to track service quality across customers.
Key Responsibilities
- Drive sales to delivery handover and customer onboarding
- Handle support tickets and bridge customer queries and requirements
- Ensure periodic service reviews to track service quality
- Orchestrate overall service delivery according to agreed SLAs and KPIs
Requirements
To succeed in this role, you will need an engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer-facing/supporting role. You should have strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
What We Offer
- A collaborative team environment with opportunities for growth and development
- Recognition for individual contributions and various benefit options
- A highly competitive estimated salary of $120,000 per year
About You
We are looking for someone with a strong understanding of infrastructure operations and processes, as well as escalation handling and procedures. You should be able to work in European time zones and have good communication skills.
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