Banquets Director

hace 3 días


Barcelona, Barcelona, España Marriott International A tiempo completo
Job Summary

As a Banquets Director at Marriott International, you will be responsible for the overall success of the Banquets Department. This includes leading the team to accomplish daily goals, ensuring the highest level of service by training and developing staff, and executing the requirements of events based on standards.

You will drive customer satisfaction and capitalize on revenue during the event phase of a function. Additionally, you will provide clear and concise communications to everyone involved in the success of the event.

In terms of financial and administrative responsibilities, you will monitor and control expenses to meet or exceed department goals.

Candidate Profile

We are looking for individuals with a high school diploma or GED and 4 years of experience in event management, food and beverage, sales and marketing, or a related professional area.

Alternatively, candidates with a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of experience in the same fields will also be considered.

Core Work Activities
  1. Managing Banquet Operations
  • Projects supply needs for the department, including china, glass, silver, buffet presentations, and props.
  • Applies knowledge of all laws related to an event.
  • Uses banquet beverage records to control liquor costs and manage the perpetual inventory.
  • Ensures accurate customer billing for banquet events.
  • Ensures coordination and execution throughout the event.
Leading the Banquet Team
  • Attends and participates in all pertinent meetings.
  • Leads shifts and actively participates in servicing events.
  • Leads discussions to review scheduled events and proactively avoid service challenges and failures.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing Profitability
  • Assists the team in developing lasting relationships with groups to retain business and increase growth.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
  • Anticipates guests' needs and responds promptly.
  • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
  • Handles guest problems and complaints.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources Activities
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.
  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

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