Banquets Director
hace 2 semanas
Job Summary
As the Banquets Director at The Ritz-Carlton, you will be responsible for the overall success of the Banquets Department. You will lead the team to accomplish daily goals, ensuring the highest level of service by training and developing staff and executing the requirements of events based on standards. You will drive customer satisfaction and capitalize on revenue during the event phase of a function. You will provide clear and concise communications to everyone having ownership in the success of the event.
Candidate Profile
Education and Experience: High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
Core Work Activities
Managing Banquet Operations: Projects supply needs for the department (e.g., china, glass, silver, buffet presentations, props). Applies knowledge of all laws as they relate to an event. Uses banquet beverage 'Use' records to control liquor costs and manage the banquet beverage perpetual inventory. Ensures accurate customer billing for banquet events. Ensures coordination and execution throughout the event. Attends pre-conference meetings to ensure specifications of the group event are well executed.
Leading Banquet Team: Attends and participates in all pertinent meetings. Leads shifts and actively participates in the servicing of events. Leads discussions to review scheduled events and proactively avoid service challenges and failures. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing Profitability: Assists team in developing lasting relationships with groups to retain business and increase growth. Manages department controllable expenses to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service: Anticipates guests' needs and responds promptly. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Strives to improve service performance.
Conducting Human Resources Activities: Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
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Barcelona, Barcelona, España The Ritz-Carlton A tiempo completoJob Title: Banquets DirectorAt The Ritz-Carlton, we are seeking a highly skilled and experienced Banquets Director to join our team. As a key member of our events team, you will be responsible for the overall success of our banquets department.Key Responsibilities:Manage banquet operations, including projects supply needs, beverage control, and customer...
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Barcelona, Barcelona, España The Ritz-Carlton A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Banquets Director to join our team at The Ritz-Carlton. As a key member of our event management team, you will be responsible for ensuring the highest level of service and exceeding customer expectations.Key ResponsibilitiesManage and coordinate all aspects of banquet operations, including event...
