Technical Service Specialist
hace 2 semanas
We are seeking a highly skilled Technical Service Engineer to join our team at Thermo Fisher Scientific. As a Technical Service Engineer, you will play a crucial role in assisting our customers in solving their technical issues related to Genetic System platforms such as NGS and CE.
Key Responsibilities- Provide first-line contact with customers to remote diagnose runs, instrument hardware, software, and computer-related problems.
- Triage function between Technical Service and Application Support by qualifying requests and addressing customer needs in resolving their inquiries.
- Contribute to achieving specific Global Service & Support (GSS) related targets.
- Work closely with Support and Field Service Engineers to prioritize activities.
- Deliver professional Support and Service activities to provide optimum support to our customers.
- Provide adaptable telephone support and ensure customer success in the use of Instrumentation.
- Ensure response times are met when contacting customers in line with contractual agreement.
- A master's degree in life science, engineering, or a related field.
- Proficiency in both verbal and written communication in English and German (additional language skills such as French, Spanish, or Italian are a plus).
- Problem-solving skills and experience.
- Practical experience in NGS.
- Knowledge in basic techniques related to Molecular Biology products with related instruments and applications background.
- Excellent development and career prospects in a globally growing company.
- A workplace culture that values integrity, involvement, intensity, and innovation.
- Flexibility: 2 days home office/3 days in the office.
- Attractive company pension plan.
- Individual trainings and educational courses in our Thermo Fisher University.
- 30 vacation days.
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