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Salesforce Service Cloud Voice Technical Lead
hace 2 meses
Omega CRM, a Merkle Dentsu company, is seeking a highly skilled Salesforce Service Cloud Voice Technical Lead to join our team. As a key member of our innovation team, you will be responsible for leading CTI integrations and associated software in various CRM implementations.
Main Responsibilities:- Lead CTI integrations and associated software in different CRM implementations
- Support the sales team in opportunities requiring CTI integration, Contact Centre solutions, Voice and Multichannel solutions
- Collaborate with the innovation area in CTI and Voice and Multichannel expertise, evaluating alternatives, proofs of concept or new technologies related to voice in the CRM environment
- Enter the Salesforce environment, leading projects and supporting services related to Contact Centre and Customer Services
- Coordinate and follow-up the integrations development team (REST, SOAP, API)
- Participate in analysis, documentation, tests and support tasks according to the needs of each project/client
- Minimum of 3 years experience in a similar role
- 5+ years of experience in projects/maintenance of CTI solutions
- Experience in Salesforce Service Cloud Voice
- High level of English
- Permanent contract
- Flexible Schedule
- Certifications plan
- Home Office
- Flexible retribution (public transport ticket, Ticket restaurrant)
- Health insurance
We are committed to a better society and prioritize the well-being of our team. Our company values are Talent, Flexibility, Commitment, and Innovation. We bring these values to everything we do and foster a collaborative culture.
