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As a Salesforce Technical Administrator at Studentuniverse, you will be responsible for managing the Salesforce Platform, delivering enhancements, and enabling new features to support our business needs. This role requires analytical and hands-on skills, with a focus on low-code configuration.
Key Responsibilities:
- Align business processes with Salesforce best practices
- Assist with translating functional business requirements to technical design
- Provide escalated technical user support
- Design, configure, and develop solutions using the full Salesforce toolset
- Work closely with business analysts and stakeholders to review business processes and optimization of current solutions
About the Role:
We have recently completed rebuilding our legacy Salesforce instance. Our focus now is to continue to add value by enabling our business through technology while further globalizing our people and processes. We have also recently deployed an Omni Channel solution that is critical to our business and their interactions with customers. This is leveraging Service Cloud and will continue to expand with the use of Service Cloud Voice, Einstein, GPT, and integrations with our other important platforms.
What You Will Achieve:
As a Salesforce Technical Administrator, you will align business processes with Salesforce best practices, assist with translating functional business requirements to technical design, provide escalated technical user support, design, configure, and develop solutions using the full Salesforce toolset, and work closely with business analysts and stakeholders to review business processes and optimization of current solutions. You will also assist with identifying unnecessary technical debt and review, manage, and regression test Salesforce releases. Additionally, you will support UAT process by working with Business Analyst and key stakeholders on developing and executing test plans, and support Deployment process by working within Sandbox environments and moving components through environments.
