Product Owner Salesforce Service Cloud
hace 1 mes
About the Role
The Product Owner of the Salesforce Service Cloud domain is responsible for maximizing the value of our Enterprise Tools. This involves effective backlog management and the evolution of these tools within the SD Worx product landscape. As a member of an international team, the product owner works closely with internal stakeholders, the product team, and other teams to create user stories and prioritize them for the team. This includes considering the support that must be delivered on the existing tools and future plans. The Product Owner takes end-to-end responsibility to further evolve the tools and follows up on projects from start to finish.
About the Team
The Salesforce Service Cloud team is responsible for service management in our enterprise value chain. This means that all customer questions about the services they have bought from us are handled through this tool and distributed to the correct persons in the company who need to follow up or answer these questions. The focus is on making sure that customers' requests are handled by someone in SD Worx for all countries that we are active in.
What We Offer
An attractive salary based on your experience and achievement. The freedom to compose your personal benefit package. A dynamic environment with flexible working hours and working from home. Learning opportunities through an individual development plan and professional training. Career growth whether you want to become more of an expert in your field or expand your knowledge more horizontally. There is always room to grow within SD Worx.
What We Are Looking For
A degree in IT or a related field or equal by experience. Min 5 years of experience as a Product Owner, ideally experience in Salesforce and Service Management Processes. Excellent analytical, communication, and problem-solving skills. Able to acquire quickly a good insight into the SD Worx business. Can translate business needs into clear requirements and objectives. Experience in working in Agile squads. Working in an international environment is considered a plus. Strong in process thinking, attitude of continuous optimization. Can prioritize, meet deadlines, and work under pressure. Strong focus on scale and standardization. Strong stakeholder management skills. Making sure the team understands requirements correctly. Responsible for defining necessary competences in the squad together with the Scrum Master, Agile Coach, and the Tribe Lead.
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