Business Relationship Manager for Iberia at Schneider Electric Global

hace 4 semanas

Barcelona, Barcelona, España Schneider Electric Global A tiempo completo

About the Role:

We are seeking a highly skilled Business Relationship Manager to join our team at Schneider Electric Global in Country Iberia. As a key member of our organization, you will be responsible for managing relationships with Business Units in Country Iberia, ensuring operational management for IT across the country, and driving effective support processes.

Key Responsibilities:

  • Manage relationships with Business Units in Country Iberia
  • Ensure operational management for IT across the country
  • Drive effective support processes
  • Coordinate external and internal support teams
  • Manage outsourcing partners in outsourced areas
  • Ensure the quality of support for Business
  • Follow up on KPIs in line with SLAs and manage escalations when needed
  • Identify trends, improvements, or rationalization opportunities across the local application and infrastructure landscape
  • Report IT results to country/site management
  • Support country/site management to define their IT strategy and define priorities
  • Understand the business processes evolution and focus the new demand to priority areas with major returns, assuring coherence with strategy and business priorities
  • Clarify needs expressed by key-users, transform user requests into demands understandable by partners
  • Manage and challenge project demands from business, ensure they are driving forward either by use of suppliers or other Schneider Digital teams
  • Participate in various global projects by driving and ensuring a good local implementation and usage rate
  • Follows and manages local project or enhancement realization
  • Manage local IT cost evolution

Requirements:

  • Academic degree in computer science from a technical university or an IT specialization from a business school or university
  • Minimum 5 years of hands-on experience with operations and/or support in a fast-moving, highly-critical, enterprise application environment
  • Solid understanding of ITIL best practices
  • Significant experience and knowledge of systems design, application platforms, knowledge of security and communications networks, and knowledge of technical and user-related aspects of a personal computer environment
  • Broad IT knowledge and experience
  • Solid knowledge and understanding of ITIL best practice and can convert this into improvements for daily operations
  • Experience and knowledge of application platforms, knowledge of security and communications networks, and knowledge of technical and user-related aspects of a personal computer environment
  • Coordination of resources, leading small teams
  • Self-driven, operationally experienced Business Relationship Manager with a can-do attitude
  • Strong relationship builder – both internally in Schneider Digital and business as well as with external partners
  • Excellent Communication skills, professional courtesy, keeps calm at stress levels
  • Strong team player - collaborates well with others to solve problems and actively incorporates input from various
  • Experience working with others on a global basis
  • Fluent English

What's in it for me?

Life insurance, Health Insurance, Flexible compensation, Own your career, Club Schneider, Wellness

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