IT Support Specialist

hace 1 mes


Barcelona, Barcelona, España Blu Selection A tiempo completo
Job Title: IT Analyst

We are seeking an experienced IT Analyst to join our team in Barcelona. As an IT Analyst, you will be responsible for providing first-line support across the EMEA region, managing incidents and service requests, and ensuring excellent customer service.

Key Responsibilities:
  • Provide first-line support across the EMEA region
  • Manage incidents and service requests within agreed targets
  • Manage access management requests (account creation, transfer, user changes, leavers) within agreed targets
  • Provide excellent customer service by maintaining regular communication with users and providing updates proactively
  • Respect deadlines for projects and assigned tasks
  • Proactively deal with second levels, providers, stakeholders when needed
  • Provide regular visibility to management in case of chases, escalations, major incidents
  • Ensure phone availability
  • Contribute to the maintenance of the Knowledge Base by suggesting improvements and changes based on business feedback
  • Take initiative by proposing improvements, workarounds, solutions
Requirements:
  • Professional proficiency in English and Italian
  • Based in Barcelona and have an NIE
  • Experience with Service logging tools
  • Preferably have an understanding of Incident, Change, and Problem Management as an advantage
  • Having an ITIL Foundation Certification is advantageous but not necessary
  • Strong knowledge of Windows 7 and 10, Citrix environment, including networking components, services, and user profiles
  • Experience with at least one of the following: Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange, and Office 365
  • Flexible, detail-oriented, organized, and energetic
  • Great time-management and communication skills


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