IT Support Specialist

hace 5 horas


Barcelona, Barcelona, España Computacenter A tiempo completo
IT Support Specialist

Computacenter is a leading independent technology partner trusted by large corporate and public sector organisations. We help our customers procure, transform and manage their IT infrastructure to deliver digital transformation worldwide.

About the Role

We are looking for a skilled IT Support Specialist to join our team at Computacenter in Spain. As an IT Support Specialist, you will be responsible for providing technical support to our customers via various communication channels, including phone, email, and chat.

Key Responsibilities
  • Answer and resolve technical queries and issues via phone, email, and chat
  • Collaborate with other IT support teams to resolve complex technical issues
  • Document and log all calls on our ticketing tool
  • Delegating complex problems to the competent teams
  • Maintaining and improving customer satisfaction levels
Requirements

To be successful in this role, you will need to have:

  • Native or fluent Dutch and English language skills
  • Interest in learning about IT and technology
  • Positive attitude and problem-solving skills
  • Logical thinking and excellent communication skills
  • Ability to work in a team environment
What We Offer

We offer a competitive package including:

  • 80% remote work arrangement
  • Full paid training from the beginning
  • Rotation Shift - 7 am - 7 pm, Monday to Friday
  • Ticket Restaurant and Private health insurance with Sanitas (1100€ per year)
  • Career development and leadership program opportunities
  • Free online language classes (GER, FRE, SPA & ENG)


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