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IT Support Specialist

hace 2 meses


Barcelona, Barcelona, España Computacenter A tiempo completo
Job Title: IT Support Specialist

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

About the Role

We are looking for a skilled IT Support Specialist to join our team at Computacenter Barcelona. As an IT Support Specialist, you will be responsible for providing technical support to our customers, resolving IT issues, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Resolve IT issues and escalate complex problems to senior teams
  • Document and log calls on our ticketing tool
  • Maintain and improve customer satisfaction levels
  • Communicate with direct team members and other departments
Requirements

To be successful in this role, you will need:

  • Native or fluent Dutch, Spanish, and English language skills
  • Interest in learning about IT
  • Positive attitude and problem-solving skills
  • Logical thinking and excellent communication skills
  • Ability to work in a team and respect time schedules
What We Offer

We offer a competitive salary, remote work opportunities, and a range of benefits, including:

  • Annual salary of 20,535.87€ gross/year
  • Remote work 80% of the time - 4 days/month on-site
  • Shifts Rotation: 8AM - 5PM Monday-Friday, one hour less on Fridays
  • Ticket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 months
  • International environment with people who support and respect each other
  • Access to VIP District: gym discounts, restaurants, car wash, etc
  • Career development and leadership program opportunities
  • Free online language classes (GER, FRE, SPA & ENG)
  • Fully paid training