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CRM & Tech Support Specialist
hace 2 meses
Job Title: CRM & Tech Support Administrator
Company: David Kennedy Recruitment Ltd
Location: Remote
Job Type: Service Agreement/Self-employment
Remuneration: Fixed monthly payment
About the Role:
We are seeking a highly skilled CRM & Tech Support Administrator to join our team at David Kennedy Recruitment Ltd. As a key member of our team, you will be responsible for managing and maintaining our CRM system, ensuring optimal functionality and data integrity.
Responsibilities:
- Configure and customize system settings based on user needs and business requirements.
- Create and maintain user profiles and manage access permissions.
- Generate reports and analyze data to provide insights into client behavior and trends.
- Provide ongoing training and support to users on CRM functionalities.
- Provide prompt and courteous technical support to clients, troubleshooting and resolving issues related to the trading platform, account management, and other functionalities.
- Communicate effectively with clients to understand their issues and provide clear solutions.
- Document and escalate complex issues to the appropriate technical team members.
- Maintain and update knowledge base articles and FAQs.
- Stay up-to-date on company products and services.
Requirements:
- Minimum 1+ year of experience as a CRM administrator or similar role.
- Prior experience in the CFDs/FX/iGaming or similar sector is a necessity.
- Excellent command of the English language.
- Demonstrated proficiency with a leading CRM platform (e.g., Salesforce, HubSpot).
- Strong understanding of CRM best practices and data management principles.
- Strong understanding of computers and basic troubleshooting techniques.
- Excellent organizational and communication skills.
What We Offer:
- Competitive remuneration.
- An opportunity to build a company and grow in it.
- Private medical insurance.
- The freedom and flexibility of fully remote work.
- A collaborative and supportive team environment.
