VIP Account Manager

hace 4 semanas


Marbella, Málaga, España Vip Account Manager Marbella, Swieqi · Hybrid Remote A tiempo completo

VIP Account Manager Job Description

We are seeking a skilled VIP Account Manager to join our team at Vip Account Manager Marbella, Swieqi · Hybrid Remote. As a key member of our team, you will be responsible for managing and retaining our high-value players, while also developing new VIP customers.

Key Responsibilities:

  • Manage the VIP player base, ensuring retention and growth of assigned players.
  • Utilize proactive outbound communication to engage and grow VIP player activity.
  • Identify, onboard, and develop new VIP customers, introducing them to the benefits of the program.
  • Analyze VIP player activity daily, identifying patterns and trends.
  • Develop and implement retention strategies to address potentially churned VIP players.
  • Update VIP reports and metrics regularly, providing insights and generating additional reports as needed.
  • Maintain and update the VIP list by welcoming new customers, ensuring they meet requirements, and removing inactive players.

Requirements:

  • Minimum 1 year of experience as an Account Manager, preferably within the iGaming industry.
  • Proven experience with Customer.Io or similar customer engagement platforms.
  • Knowledge of Zendesk, Jira, Confluence, and ClickUp.
  • Strong interpersonal skills with the ability to build trust and maintain relationships.
  • Excellent understanding of online casino games and sportsbook.
  • Proficiency in German is a plus.
  • Exceptional written and verbal communication skills.
  • Analytical mindset with a keen eye for detail.
  • Highly organized and customer-focused, with the ability to interact effectively with people at all levels within and outside the organization.

Shift and Schedule: Flexibility to work evenings, nights, and weekends as needed (CET time).


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