VIP Account Manager
hace 1 semana
At Vip Account Manager Marbella, Swieqi, we're seeking a seasoned and dynamic VIP Account Manager to join our team. As a key member of our customer relationship management team, you'll be responsible for managing, retaining, and reactivating our VIP players while developing new VIP customers.
Key Responsibilities:- Manage the VIP player base, ensuring retention and growth of assigned players as directed by the VIP Senior Manager.
- Proactive Player Engagement: Utilize outbound communication to engage and grow VIP player activity, ensuring players receive personalized and exceptional service.
- New VIP Development: Identify, onboard, and develop new VIP customers, introducing them to the benefits of the program to increase loyalty and engagement.
- Activity Monitoring: Analyze VIP player activity daily, identifying patterns and trends.
- Retention Strategies: Address potentially churned VIP players through personalized communications, special offers, and tailored solutions to retain them.
- Data Reporting & Analysis: Update VIP reports and metrics regularly, providing insights and generating additional reports as needed to track VIP performance, engagement, and satisfaction.
- VIP List Management: Maintain and update the VIP list by welcoming new customers, ensuring they meet requirements, and removing inactive players.
- Campaign Setup: Demonstrate creativity in setting up reactivation campaigns in Customer.Io (is a plus), utilizing player insights and engagement strategies to reactivate and retain VIP players.
Requirements:
- Minimum 1 year of experience as an Account Manager, preferably within the iGaming industry.
- Proven experience with Customer.Io or similar customer engagement platforms.
- Knowledge of Zendesk, Jira, Confluence, and ClickUp.
- Strong interpersonal skills with the ability to build trust and maintain relationships.
- Excellent understanding of online casino games and sportsbook.
- Proficiency in German is a plus.
- Exceptional written and verbal communication skills.
- Analytical mindset with a keen eye for detail.
- Highly organized and customer-focused, with the ability to interact effectively with people at all levels within and outside the organization.
- Strong insight into player behavior, gambling trends, and customer needs.
Shift and Schedule:
Flexibility to work evenings, nights, and weekends as needed (CET time)
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