Customer Service Representative in Madrid

hace 4 días


Madrid, Madrid, España Blu Selection A tiempo completo

We are seeking a dedicated and empathetic Customer Service Representative to join our team in Spain.

Key Responsibilities:
  • Support clients' activities by being the first point of contact for their customers.
  • Answer incoming queries from customers and ensure contractual SLA is maintained.
  • Identify issues and provide solutions.
  • Ensure a high level of customer satisfaction.
  • Participate in the success of the team and project.
Requirements:
  • A native level of German and an advanced level of English.
  • Knowledge about IT platforms, equipment, and applications such as Windows/MS Office.
  • Previous experience in sales (up-selling and cross-selling).
  • Being an attentive listener, comfortable and skillful at communicating with people.
  • Being a team player with high social competence.
  • Being energetic, innovative, and working proactively at a fast pace.
  • Excitement about intercultural communication and the expatriate lifestyle.

Already living in Madrid and available to start ASAP.

Benefits:

  • Full-time permanent contract.
  • 40h/week, rotational schedule depending on the project.
  • Starting from 20.500€ gross/year depending on the role.
  • Opportunity to join an international company.
  • An open-minded and employee-oriented working environment.
  • Career development opportunities.


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