Customer Service Representative in Madrid
hace 4 semanas
We are seeking a dedicated and empathetic Customer Service Representative to join our team in Spain.
Key Responsibilities:- Support clients' activities by being the first point of contact for their customers.
- Answer incoming queries from customers and ensure contractual SLA is maintained.
- Identify issues and provide solutions.
- Ensure a high level of customer satisfaction.
- Participate in the success of the team and project.
- A native level of German and an advanced level of English.
- Knowledge about IT platforms, equipment, and applications such as Windows/MS Office.
- Previous experience in sales (up-selling and cross-selling).
- Being an attentive listener, comfortable and skillful at communicating with people.
- Being a team player with high social competence.
- Being energetic, innovative, and working proactively at a fast pace.
- Excitement about intercultural communication and the expatriate lifestyle.
Already living in Madrid and available to start ASAP.
Benefits:
- Full-time permanent contract.
- 40h/week, rotational schedule depending on the project.
- Starting from 20.500€ gross/year depending on the role.
- Opportunity to join an international company.
- An open-minded and employee-oriented working environment.
- Career development opportunities.
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