Staff Customer Solutions Engineer

hace 1 semana

Alcobendas, Madrid, España Grafana Labs A tiempo completo

Make a meaningful impact.

This is an exciting opportunity to be an early member of our new, elite Customer Solutions Engineering team at Grafana Labs. As a deep technical and sales specialist, you will own the platform adoption and expansion experience for our customers. You will be responsible for the rapid and successful application of our technology, working closely with our Sales team to help qualify and close opportunities.

Your Impact:

  • Provide expert guidance and support to customers on Grafana Cloud, including design and implementation of scalable solutions.
  • Educate and enable customers to leverage the full potential of the Grafana stack, from data sources to dashboards.
  • Perform regular health checks and identify trends from support tickets, escalating issues as needed and assisting in root cause analysis.
  • Collaborate with our sales team to articulate the Grafana value proposition, vision, and strategy to customers.
  • Design, create, and present prototypes, demos, and proofs-of-concept to a wide variety of audiences.
  • Own the technical engagement with customers, helping to close high-velocity opportunities through advanced competitive knowledge, technical skill, credibility, and rapport.
  • Deliver product and technical presentations to potential and existing customers.
  • Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape.
  • Drive product conversations based on need and problems learned during customer interactions.
  • Contribute to the development of documentation, blog posts, videos, and other enablement materials to support customer success.

What makes you a good fit for this role?

  • 5+ years of experience in technical sales, ideally with Open Source technologies or in the Metrics/Monitoring space.
  • Creative problem-solving skills to address customer adoption challenges.
  • Ability to proactively assist customers with technical issues and assist in troubleshooting and root cause analysis.
  • Deep knowledge of the Operational Expertise in the Grafana Platform.
  • Extensive Grafana Deployment Design Expertise.
  • Excellent written and oral communication skills to collaborate with internal teams and worldwide customers.
  • A technical mindset and a desire to grow technically.

In Spain, the OTE compensation range for this role is €113,000-135,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our website.

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