Customer Service Team Coordinator Portugal
hace 4 semanas
**About Ab Electrolux:**
At Ab Electrolux, we strive every day to shape living for the better for our consumers, people, and planet.
**Job Summary:**
We are seeking a skilled Customer Service Team Coordinator to join our team in Portugal. The successful candidate will be responsible for maintaining daily communication with an outsourced customer service partner, overseeing their work, and setting priorities when needed.
**Key Responsibilities:**
- Maintain daily communication with the outsourced company.
- Oversee their work and set priorities when needed.
- Control KPIs (phone calls & emails SLA).
- Be responsible for training the external Customer Service Agents.
- Focus on reaching monthly target levels.
- Manage Electrolux's key customers (Worten, BCM, Fnac, ...):Attend phone calls.Answer emails.Manage the portfolio of orders.Handle Returns & Claims.Improve ways of working and processes.
**Requirements:**
* Degree in Business or related fields.
* Proven customer support experience or experience as a client service agent.
* Previous experience in coordinating an outsourced customer service team is a plus.
* Excellent communication and presentation skills.
* Customer orientation and ability to adapt/respond to different types of characters.
* Ability to multi-task, prioritize, and manage time effectively.
* Knowledge of SAP, Excel, and Ticketing systems.
**Language Requirements:** Portuguese, Spanish, and English.
**Salary:** €35,000 - €45,000 per annum, depending on experience.
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