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Customer Service Professional
hace 1 mes
We are currently seeking a skilled Customer Support Advisor to join our team at CPM International. As a Customer Support Advisor, you will play a vital role in ensuring the smooth daily operation of our services, handling contacts over the telephone and by email, and providing timely responses to customer queries.
Key Responsibilities- Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.
- Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.
- Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.
- Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
- Fluent level of both written & spoken Flemish.
- Able to communicate clearly and effectively in written and spoken English.
- Experience in the customer service industry and ideally in a Contact Centre environment.
- Autonomous and fast learner to provide effective support and to be proactive, with a "can-do" attitude.
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We believe in creating an open workplace, celebrating diversity in all forms, and are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
