Dedicated Customer Service Professional Wanted

hace 2 semanas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Are you a problem-solver with excellent communication skills? We are looking for a talented Finnish Customer Service Representative to join our team in Teleperformance Spain. This is an exciting opportunity to work in a dynamic and international environment, providing top-notch customer service to our clients.

About the Role:

We are seeking a highly motivated individual who is passionate about delivering exceptional customer experiences. As a Customer Support Advisor, you will be responsible for understanding and identifying customer needs, resolving issues efficiently, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via email and phone in a timely and professional manner
  • Identify and resolve customer complaints and issues in accordance with company procedures
  • Maintain accurate records of customer interactions and feedback

Requirements:

To succeed in this role, you will need:

  • Fluent Finnish language skills (C2 level)
  • Excellent written and verbal communication skills in English
  • User-friendly PC skills, including Microsoft Office 365 and CRM Database
  • Problem-solving mentality and ability to work independently

Benefits:

We offer a competitive salary, plus:

  • Fixed working hours: 38.5 hours/week, Monday to Sunday
  • 2 days off per week
  • Rotatory shift: 09:00-20:00h
  • Temporary Contract with potential for Permanent employment based on business needs
  • Holidays: 27 working days/year
  • Feel Good program, including Spanish lessons, quizzes, and group activities
  • Free private health insurance (upon permanent contract)
  • Flexible remuneration for nursery school transport (after probation period)

Location: Our modern office spaces are well-connected by public transport and located close to Glories shopping mall (Westfield).

Estimated Salary: €25,000 - €30,000 per annum (dependent on experience and qualifications).



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