Dedicated Customer Service Professional Wanted
hace 2 semanas
Are you a problem-solver with excellent communication skills? We are looking for a talented Finnish Customer Service Representative to join our team in Teleperformance Spain. This is an exciting opportunity to work in a dynamic and international environment, providing top-notch customer service to our clients.
About the Role:
We are seeking a highly motivated individual who is passionate about delivering exceptional customer experiences. As a Customer Support Advisor, you will be responsible for understanding and identifying customer needs, resolving issues efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via email and phone in a timely and professional manner
- Identify and resolve customer complaints and issues in accordance with company procedures
- Maintain accurate records of customer interactions and feedback
Requirements:
To succeed in this role, you will need:
- Fluent Finnish language skills (C2 level)
- Excellent written and verbal communication skills in English
- User-friendly PC skills, including Microsoft Office 365 and CRM Database
- Problem-solving mentality and ability to work independently
Benefits:
We offer a competitive salary, plus:
- Fixed working hours: 38.5 hours/week, Monday to Sunday
- 2 days off per week
- Rotatory shift: 09:00-20:00h
- Temporary Contract with potential for Permanent employment based on business needs
- Holidays: 27 working days/year
- Feel Good program, including Spanish lessons, quizzes, and group activities
- Free private health insurance (upon permanent contract)
- Flexible remuneration for nursery school transport (after probation period)
Location: Our modern office spaces are well-connected by public transport and located close to Glories shopping mall (Westfield).
Estimated Salary: €25,000 - €30,000 per annum (dependent on experience and qualifications).
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