Customer Service Professional

hace 2 días


Barcelona, Barcelona, España Sd Worx A tiempo completo

We are seeking a skilled Customer Care Advisor to join our team in Barcelona. As a key member of our customer support team, you will be responsible for delivering exceptional service to our Belgian customers, ensuring their software experience is seamless and productive.

About the Role

This is a fantastic opportunity to work with a global leader in Workforce Management solutions. As a Customer Care Advisor, you will play a critical role in helping our customers get the most out of our Protime tools. Your primary focus will be on building strong relationships with your client contacts, answering questions, providing guidance, and troubleshooting issues.

Key Responsibilities:

  • Become knowledgeable about our applications and provide expert advice to customers
  • Develop a deep understanding of customer needs and preferences
  • Communicate effectively with customers via phone, email, or chat
  • Work closely with internal customer experts to resolve complex issues
  • Collaborate with colleagues to share knowledge and best practices
Requirements

To succeed in this role, you will need:

  • Excellent communication skills, both written and verbal
  • Strong analytical and problem-solving abilities
  • Ability to work in a fast-paced environment with multiple priorities
  • Fluency in Dutch (native level) and excellent English language skills
  • Experience working with software applications and HR systems
About Us

At Protime, we pride ourselves on being a growth-oriented company that values innovation, teamwork, and employee development. Our hybrid work model offers the flexibility to balance work and personal life. If you're passionate about delivering exceptional customer experiences, enjoy learning and growing with a dynamic team, and thrive in a fast-paced environment, we encourage you to apply.



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