Customer Service Sales Representative

hace 2 semanas

Barcelona, Barcelona, España Minacs A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Sales Representative to join our team in Barcelona. As a key member of our sales team, you will be responsible for handling customer post-sales requests, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales requests
  • Handle outbound calls when necessary to solve issues with customers and different internal business units
  • Quote creation and follow-up with cross-selling/up-selling and a proactive and service attitude
  • Ensure personal knowledge of the Store portfolio and Post-sales process's are maintained
  • Initiate & manage Customer post-sales related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations
Requirements
  • Proficient or bilingual level of Dutch and advanced English skills
  • Minimum 1-year relevant experience in sales and customer service
  • Strong communication, customer-facing, and customer care skills
  • Knowledge of sales techniques (up-/cross-selling, objection handling, etc.)
  • Achievement and target-oriented, customer-driven, and motivated to work in sales
  • IT knowledge and technical understanding
  • Real capability to listen to customers and conduct effective qualification skills to ensure a comprehensive understanding of customer needs
What We Offer
  • Full-time 39 hours/week permanent contract: Monday to Friday, from 8:30 to 17:30
  • Salary: up to 2,000 euros gross/year in bonus
  • Great office location in Barcelona
  • Friends hunting (referral) bonus
  • Full paid training about the company and the project you will be working on
  • Career development program and specialized courses
About Us

We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

We're a team of game-changers who are passionate about delivering exceptional customer experiences. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

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