Multilingual Customer Support Specialist

hace 1 semana


Barcelona, Barcelona, España Cpm International A tiempo completo

Career Opportunity at CPM International: Customer Service Representative

About Us

CPM International is a global leader in multilingual support, serving over 30 countries worldwide. Our team focuses on delivering exceptional customer service, sales, and technical support solutions for clients globally.

Our Client

Home to renowned hygiene, health, and nutrition brands, our client offers high-quality products trusted by consumers worldwide. As a Customer Support Agent, you will handle inquiries through various channels, striving for first-contact resolution.

We Value
  • Passion: Driven to achieve and exceed targets, ensuring high-quality consumer service
  • Curiosity: Proactive approach to problem-solving with a 'can do' attitude
  • Collaboration: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets
Your Responsibilities

You will work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional manner. You will also develop a sound understanding of the products and services offered by our client.

Requirements

To succeed in this role, you will need:

  • A fluent level of Swedish with exceptional grammar and spelling skills
  • A good understanding of Norwegian
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • The ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem solving
Benefits

We offer:

  • A temporary contract with a possibility of extension (1-month probation period)
  • A full-time position (39 hours/week)
  • A competitive salary of €17,537 per month


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