Strategic Customer Success Advisor, DACH

hace 2 meses

Barcelona, Barcelona, España Autodesk A tiempo completo
Customer Success Advisor Role

The Customer Success Advisor is a key role within our organization, focused on ensuring the successful adoption and utilization of our Autodesk solutions by our customers in the DACH region. This position is responsible for engaging with customers throughout the onboarding and usage lifecycle, providing guidance and resources to help them achieve their business goals.

Key Responsibilities
  • Assist customers in onboarding new solutions and identifying at-risk customers who require additional support to increase adoption and value.
  • Partner with sales teams, reseller partners, technical support, and client services to drive customer success initiatives and resolve activation, onboarding, and usage issues.
  • Drive high-level customer satisfaction and experience through customer value-add activities, ensuring continued adoption of Autodesk products.
  • Participate in account planning processes with sales and technical sales teams to identify targeted accounts for success planning activities, engagement strategies, and business outcome alignment.
  • Monitor customer usage data and health indicators, translating them into strategies for success in collaboration with reseller partners and internal sales teams.
  • Engage with customers at all levels and personas, including contract management, IT administration, end-users, user management, and customer leadership/decision makers.
  • Identify opportunities for expanding the business relationship and support the sales team in pursuing these opportunities.
Requirements
  • Customer empathy and a customer-centric mindset.
  • Experience managing relationships with a range of customers.
  • Collaboration and coordination across multiple team members and partners.
  • Ability to discover and uncover customer business challenges.
  • Fluent languages spoken and written: German and English.
About Autodesk

Welcome to Autodesk, where amazing things are created every day with our software. From green buildings and clean cars to smart factories and big movies, we help innovators turn their ideas into reality. Our culture code is at the core of everything we do, and we take great pride in our values and ways of working that help our people thrive and realize their potential.

We're committed to cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more about our diversity and belonging initiatives.

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