Customer Service Representative

hace 1 mes


Barcelona, Barcelona, España Teleperformance A tiempo completo

We are seeking a highly skilled Customer Service Representative to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers, resolving issues and answering questions in a timely and professional manner. This is a unique opportunity to work with a leading player in small domestic appliances, where you will be an ambassador for our brands in the coffee and culinary world.

Key Responsibilities:
  • Provide 360-degree support to all our brands in presales and aftersales scenarios
  • Offer basic technical support for troubleshooting and backoffice tasks
  • Communicate effectively with customers in Catalan and Spanish, with a strong emphasis on empathy and customer focus

As a Multilingual Customer Advisor, you will be part of a dynamic and international environment, with opportunities for growth and professional development. If you have a strong background in customer service, technical support, and communication, we encourage you to apply for this exciting opportunity.

Requirements:

  • Spoken and written communication in Catalan and Spanish
  • Advanced level of English desirable
  • Listening and understanding capacity
  • Empathy and customer focus
  • Problem solving and technical learning
  • Integrity and trust
  • Conflict management

Benefits:

  • Part-time contract, 35 hours/week, rotating shift, from Monday to Saturday
  • Permanent contract
  • Salary: 13,992.53€ gross/year
  • Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)
  • Individual career plans with the potential to grow within the company


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