Tech Support Specialist
hace 1 semana
About Ejad Company
Ejad is a leading service provider in the oil and gas service industry, committed to delivering high-quality solutions to clients. The company prides itself on maintaining a safe and efficient work environment, fostering a culture of continuous learning and development.
Your Mission as an IT Support Technician
As an IT Support Technician, your mission is to ensure smooth technical operations across field bases and office locations. You will be the primary point of contact for all tech-related inquiries, helping to resolve issues with hardware and software to keep the team running effectively.
Key Responsibilities
- Provide frontline IT support to staff, addressing hardware and software issues
- Assist in setting up, configuring, and maintaining IT equipment for field and office teams
- Conduct regular system checks and updates to optimize performance and prevent disruptions
- Troubleshoot network connectivity issues in collaboration with the network team
- Perform scheduled maintenance on field-based systems to ensure reliability during operations
- Support end-users in understanding and utilizing various software and tools
- Document issues, solutions, and frequently asked questions to improve response times
Qualifications and Skills Required
- Bachelor's degree in Information Technology, Electrical Engineering, Computer Science, or a related field
- Familiarity with both hardware and software troubleshooting experience with network troubleshooting a plus
- Strong problem-solving skills and attention to detail
- Willingness to work in a rotational schedule, adapting to both field and office environments
- Excellent communication skills in English, essential for remote and on-site support
- A proactive, team-oriented attitude with the ability to adapt to a fast-paced environment
Benefits
- Rotational working hours with alternating field and office assignments
- Location: Tripoli, Jalu Ubari
- Estimated annual salary: $60,000 - $80,000 based on experience
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