Global Client Support Representative

hace 1 semana


Barcelona, Barcelona, España Head Hunt International A tiempo completo

Company Overview: Head Hunt International is a leading recruitment agency providing exceptional opportunities for experienced professionals to work with world-renowned tech leaders. Our client offers a chance to be part of their Customer Service & Support Team, delivering top-notch solutions to customers worldwide.

Salary: The estimated monthly salary for this role is €2,500 - €3,000, with an additional two salaries per year, making it a highly competitive compensation package. Healthcare benefits and numerous other discounts are also included.

Job Description: As a Global Client Support Representative, you will be responsible for identifying customer needs and delivering suitable solutions, including sales. You will guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner. Your tasks will include assisting customers to place orders and related issues, answering customer inquiries, and troubleshooting or escalating technical issues that they face. Additionally, you will assist customers with account issues and follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.

Required Skills and Qualifications: To succeed in this role, you will need to possess excellent communication skills, fluency in Japanese, and sales experience with consumer products and services. Technical research skills to troubleshoot customer problems and advanced internet research skills are also essential. An empathetic soul with strong communication skills, a positive attitude, and a willingness to learn and grow are highly valued.

Benefits: We offer complete support to help you ease your relocation to Greece, including flight tickets expenses, hotel accommodation, and assistance with the house searching process. You will receive full training by certified instructors and have access to professional growth & development opportunities. Special events, community & social responsibility initiatives, free online Greek language courses, and state-of-the-art premises are just a few perks of working with us. Our company is a Great Place to Work-Certified organization that fosters diversity and offers equal opportunities to all employees, regardless of gender, ethnicity, religion, culture, or age.



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