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Front Desk Hospitality Specialist

hace 1 mes

Málaga, Málaga, España Accor A tiempo completo

Accor, a global leader in the hospitality industry, is seeking a highly skilled and enthusiastic Front Desk Hospitality Specialist to join its team at IBIS Budget Málaga Centro. Located in the heart of Málaga, this hotel offers an exceptional guest experience with easy access to major tourist attractions and the airport.

About the Role

We are looking for a talented individual who can provide personalized and warm welcomes to our guests, ensuring their stay is nothing short of exceptional. As a Front Desk Hospitality Specialist, you will be responsible for:

  • Ensuring seamless check-in and check-out processes, efficiently handling reservations, and welcoming guests upon arrival.
  • Providing detailed information about the hotel's amenities, services, and facilities, while promoting additional facilities and services when appropriate.
  • Liaising with housekeeping staff to maintain high standards of cleanliness and organization throughout the hotel.
  • Supporting the breakfast shift, managing inventory, and maintaining updated records of bookings and payments.

About You

To succeed in this role, you should possess excellent communication skills, both written and verbal, as well as a strong ability to work effectively within a team environment. Fluency in English and Spanish is required, with any additional languages being a significant advantage. We are also seeking individuals who are passionate about delivering exceptional customer service and are committed to continuously improving their skills and knowledge.

What We Offer

As a Front Desk Hospitality Specialist with Accor, you can expect a competitive salary range of $25,000 - $35,000 per annum, depending on experience. In addition, you will enjoy:

  • A comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.
  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.
  • Access to training and development programs, enabling you to enhance your skills and advance your career within the company.

About Accor

Accor is a multinational hospitality company that operates over 5,000 hotels globally, offering a wide range of brands and experiences to suit every taste and budget. With a commitment to innovation, sustainability, and customer satisfaction, we strive to create unforgettable moments for our guests, associates, and partners alike.