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Cloud Support Lead

hace 2 meses

Cuevas del Almanzora, Almería, España Microsoft A tiempo completo
About the Role:

We are seeking a highly skilled Technical Support Lead to join our Customer Service & Support organization at Microsoft. As a trusted advisor to our largest and most strategic customers, you will play a critical role in delivering world-class customer support outcomes.

**Key Responsibilities:**

  • Act as a technical expert, providing guidance and support to customers during times of significant and complex technical challenges.
  • Collaborate with account teams and Customer Success Account Managers to understand customer support issues and develop strategic programs to deliver exceptional customer support outcomes.
  • Orchestrate the best of Microsoft's people, processes, and technical capabilities to resolve complex technical issues and exceed customer expectations.
  • Develop and maintain deep knowledge of Microsoft cloud technologies, including Azure, Identity, M365, CoPilot, Security, and Management.
  • Communicate effectively with senior executives and manage crisis situations in person, as required.

**Requirements:**

  • Deep technical knowledge of cloud technologies, with a focus on Azure, Identity, M365, CoPilot, Security, and Management.
  • Strong problem-solving skills and ability to think critically in fast-paced, dynamic environments.
  • Excellent communication and interpersonal skills, with the ability to influence senior decision-makers.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.

**What We Offer:**

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional customer support outcomes.