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About Vibrantz Technologies
Vibrantz is a leading global provider of specialty chemicals and materials. Our purpose is to bring color, performance, and vibrancy to life. We serve over 11,000 customers, and our products and technologies make their way into myriad consumer products. With key competencies in particle engineering, glass and ceramic science, and color technology, Vibrantz has leading positions in specialty mineral and chemical additives for batteries, electronic components, and construction; pigments for paints and coatings, thermoset plastics, and thermoplastics; and high-performance glass coatings and porcelain enamel solutions. We are headquartered in Houston, Texas, and employ approximately 4,000 people, operating 61 manufacturing sites across six continents. Visit our website to learn more.
Job Summary
We are seeking a Technical Support Manager for Digital Inks to lead a global team of 4 people and report to the Digital Technology Manager of Vibrantz Performance Coatings. The successful candidate will be based at our Center of Excellence for Inkjet Technology (CEIT) in Almassora, Spain. The main functions of this role will be to organize the activity of the team at a global level to ensure the technical support required for inkjet printing in the Performance Coatings businesses of the Vibrantz group. The technical support needs will originate from various sources: customers, printer manufacturers, and commercial and R&D departments of Vibrantz that need to promote our digital inks by offering specialized services as added value.
Key Responsibilities
- Organize the activity of the global team to ensure technical support for inkjet printing in the Performance Coatings businesses of the Vibrantz group.
- Establish trustworthy interpersonal relationships with direct and indirect colleagues, customers, and partners, supporting and training them on the specifics of digital printing in our target markets.
- Develop and implement strategies to improve technical support and customer satisfaction.
- Collaborate with cross-functional teams to promote our digital inks and offer specialized services as added value.
Requirements
- Proven experience in team management and extensive technical knowledge in the DOD PZT inkjet sector for inorganic inks on ceramic and/or glass substrates.
- Developed organizational and communication skills to perform the job and establish trustworthy interpersonal relationships with direct and indirect colleagues, customers, and partners.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
