Scientific Applications Specialist

hace 2 semanas

Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo
About the Role

We are seeking a highly skilled and motivated Technical Application Scientist to join our team at Thermo Fisher Scientific. As a key member of our organization, you will play a critical role in providing technical support to our customers, addressing their inquiries, and collaborating with internal experts to resolve complex challenges.

Key Responsibilities:

  • Provide expert technical support to customers via various communication channels, including telephone, email, and web forms.
  • Utilize available resources and collaborate with internal experts to effectively resolve technical issues and challenges.
  • Accurately document relevant information from customer interactions in our Customer Relationship Management system, contributing to continuous improvement efforts.
  • Make recommendations for improvements to our knowledge databases, websites, and other company-managed technical resources.
  • Deliver technical updates to colleagues and actively participate in department meetings.
  • Participate in frequent training on products and continuing education on our new applications and technologies.
  • Participate in additional special team or individual projects and take on additional tasks as opportunities arise.
  • A minimum of travel may be required for the position.

Requirements:

  • Master's degree in a life sciences or similar field or Bachelor's degree with 3+ years of laboratory experience and strong scientific/research background required.
  • Prior experience in customer service or a customer-facing role is a strong plus.
  • Fluency in English and French for both written and verbal communication is a requirement.
  • Customer-focused approach.
  • Proven ability to quickly learn large amounts of new, complex technical information.
  • Ability to balance multiple tasks while ensuring timely and accurate completion.
  • Problem-solving skills and natural curiosity.
  • Proficiency in digital tools including spreadsheets, databases, word processing, and internet applications.

What We Offer:

  • Outstanding development and career prospects in a globally growing company.
  • A corporate culture in which integrity, involvement, intensity, and innovation are lived.
  • Individual training and education programs.

If you are interested in this exciting opportunity, please apply online with your CV and Motivation Letter, including possible start date and salary expectations. At Thermo Fisher Scientific, we are committed to your professional growth and provide a supportive and inclusive work environment where you can thrive and build a successful career.

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