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Scientific Applications Specialist
hace 2 meses
At Thermo Fisher Scientific, we're committed to helping our customers make a meaningful impact in the world. As a Technical Application Scientist, you'll play a critical role in supporting our customers in finding cures for cancer, protecting the environment, and ensuring the safety of our food supply.
Division Specific Information
We're looking for a dynamic and engaging individual to join our team. In this role, you'll embark on a journey that will ignite your passion for science and provide you with the opportunity to engage with researchers and address captivating inquiries that will put your scientific expertise to the test.
Key Responsibilities
- Provide technical support for Thermo Fisher Scientific laboratory plastics by addressing customer inquiries via various channels
- Collaborate with internal experts to effectively resolve technical issues and challenges
- Accurately document relevant information from customer interactions in our Customer Relationship Management system
- Make recommendations for improvements to our knowledge databases, websites, and other company-managed technical resources
- Deliver technical updates to colleagues and actively participate in department meetings
- Participate in frequent training on products and continuing education on our new applications and technologies
- Participate in additional special team or individual projects and take on additional tasks as opportunities arise
Education and Competencies Required
- Master's degree in a life sciences or similar field or Bachelor's degree with 3+ years of laboratory experience and strong scientific/research background required
- Prior experience in customer service or a customer-facing role is a strong plus
- Fluency in English and French for both written and verbal communication is a requirement
- Customer-focused approach
- Proven ability to quickly learn large amounts of new, complex technical information
- Ability to balance multiple tasks while ensuring timely and accurate completion
- Problem-solving skills and natural curiosity
- Proficiency in digital tools including spreadsheets, databases, word processing, and internet applications
What We Offer
- Outstanding development and career prospects in a globally growing company
- A corporate culture in which integrity, involvement, intensity, and innovation are lived
- Individual training and education programs
