Technical Applications Specialist
hace 2 meses
Job Summary
The Technical Applications Specialist will be responsible for providing pre- and post-sales technical support to customers and field personnel for Thermo Fisher Scientific's Nalgene/Nunc consumer and laboratory plastics products.
Key Responsibilities
- Provide technical support and answer customer inquiries regarding Thermo Fisher Scientific laboratory plastics products.
- Collaborate with experts within the organization to resolve technical issues and provide solutions.
- Record and analyze customer interactions to identify areas for improvement.
- Develop and maintain technical resources, such as knowledge databases and websites.
- Present technical updates and contribute to department meetings.
- Participate in training and continuing education programs to stay up-to-date on new products and technologies.
- Perform other related tasks as needed.
Requirements
- Bachelor's degree in a life science or chemistry-related field.
- 2-10 years of laboratory experience.
- Prior experience in customer service or a customer-facing role is a plus.
- Fluency in English and French or Italian is required; additional languages are an asset.
Preferred Qualifications
- Proven ability to quickly learn complex technical information.
- Effective communication and problem-solving skills.
- Digital literacy and ability to balance multiple tasks.
- Minimum two-year dedication to technical support.
What We Offer
- Opportunities for development and career growth in a globally growing company.
- A corporate culture that values integrity, involvement, intensity, and innovation.
- Individual training and education programs.
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