Scientific Application Specialist

hace 2 semanas

Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo

About the Role

As a Technical Application Scientist at Thermo Fisher Scientific, you will play a critical role in supporting our customers in finding solutions to complex challenges. Your work will have a direct impact on the development of new products and technologies that make the world a healthier, cleaner, and safer place.

Key Responsibilities

  • Provide technical support to customers via various channels, including email, phone, and web forms.
  • Collaborate with internal experts to resolve technical issues and challenges.
  • Accurately document customer interactions and contribute to continuous improvement efforts.
  • Make recommendations for improvements to our knowledge databases, websites, and other company-managed technical resources.
  • Deliver technical updates to colleagues and participate in department meetings.
  • Participate in frequent training on products and continuing education on new applications and technologies.
  • Take on additional tasks and projects as opportunities arise.

Requirements

  • Master's degree in a life sciences or similar field, or Bachelor's degree with 3+ years of laboratory experience and strong scientific/research background.
  • Prior experience in customer service or a customer-facing role is a strong plus.
  • Fluency in English and German for both written and verbal communication is a requirement.
  • Customer-focused approach.
  • Proven ability to quickly learn large amounts of new, complex technical information.
  • Ability to balance multiple tasks while ensuring timely and accurate completion.
  • Problem-solving skills and natural curiosity.
  • Proficiency in digital tools, including spreadsheets, databases, word processing, and internet applications.

What We Offer

  • Outstanding development and career prospects in a globally growing company.
  • A corporate culture that values integrity, involvement, intensity, and innovation.
  • Individual training and education programs.

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