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Concierge Night Shift Ambassador
hace 1 mes
Job Summary
We are seeking a highly skilled and experienced Concierge to join our team at Joivy. As a Concierge, you will be the first point of contact for our tenants and will be responsible for ensuring a pleasant experience during their stay at our buildings.
Key Responsibilities
- Offer a warm and professional welcome to visitors
- Oversee the safekeeping of building keys and ensure access for maintenance and repairs
- Contribute to the maintenance of the building by reporting faults or damage to fixtures and fittings
- Perform regular walkthroughs of two entire buildings on the same street
- Speak with tenants to ensure compliance with community rules
- Act as the first point of contact for queries and complaints
- Liaise with cleaning and groundskeeping staff to ensure safety and cleanliness standards are maintained
- Manage night emergency calls
Requirements
- Understanding of building security protocols and emergency procedures
- Ability to identify and report faults or damages in fixtures and fittings
- Proficiency in overseeing the safekeeping and proper usage of building keys
- Strong skills in providing a professional and warm welcome to visitors and handling tenant queries and complaints
- Knowledge of safety and cleanliness standards, ensuring compliance in the building
- Ability to effectively liaise with cleaning and groundskeeping staff
- Skills in managing and responding to night emergency calls
- Great English and Spanish fluency (B2-C1 level both written and spoken)
- Being already in possession of a permit to work in Spain or the EU
Desirable Skills
- Excellent ability to interact with tenants and visitors in a friendly and professional manner
- Strong problem-solving skills to address tenant complaints and building issues effectively
- Keen attention to detail during regular walkthroughs and inspections
- Efficient time management to oversee two buildings and handle various tasks promptly
- Ability to mediate and resolve conflicts between tenants or address compliance issues diplomatically
- Reliable and responsible, especially during night shifts and emergency situations
About Joivy
We are a dynamic, young, and international company that values communication, social skills, and continual improvement. We are looking for a team member who is proactive, collaborative, and dedicated to providing excellent customer service.
