Customer Support Agent with High Level German Language Skills
hace 1 mes
About CPM International
CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.
Our Client
Our client supports the benefits that feet bring us: freedom, agility, well-being, and the feeling that nothing can stop us in our daily lives. They believe that everyone should be able to go wherever they want in comfort, and they want to provide people with effective and reliable solutions to keep their feet healthy and pain-free.
Our Values
We are passionate about customer support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. We are curious, with a proactive approach to problem-solving and a “can do” attitude. We achieve together, with a strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Key Responsibilities
Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way. Analyzing consumer problems and offering individual solutions. Offering an omnichannel service to consumers via various channels. Developing a sound understanding of the products and services offered by our client. Embracing our company values and acting as a brand ambassador.
Requirements
Fluent level of German with exceptional grammar and spelling skills. High level of English (both written and spoken). Genuine passion for delivering outstanding customer service. Ability to deal with sensitive calls with empathy. Strong administrative skills with a keen eye for detail. Professional outlook and proactive approach to problem-solving.
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