Customer Support Specialist with German and English Language Skills

hace 5 días


Barcelona, Barcelona, España Cpm International A tiempo completo
About CPM International

CPM International is a globally recognized company with a presence in over 30 countries. We provide multilingual support tailored to the needs of our diverse markets, focusing on customer service, sales, and technical support solutions for clients worldwide.

We Welcome Diversity

Celebrating diversity and inclusion, we welcome everyone and encourage unique styles. Our accessible workplace fosters an environment where you can bring your whole self to work.

Our Client

Home to beloved hygiene, health, and nutrition brands trusted by people worldwide, we strive for excellence in customer support. As a Customer Support Agent, you will handle customer queries via telephone, email, chat, and social media, aiming for first-contact resolution.

Key Responsibilities
  • Working collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional manner.
  • Analyzing customer problems and offering individual solutions.
  • Providing an omnichannel service to consumers via various channels.
  • Developing a comprehensive understanding of products and services offered by our client.
Requirements

To succeed in this role, you will need:

  • A fluent level of German with exceptional grammar and spelling skills.
  • A high level of English (both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • Ability to deal with sensitive calls with empathy.
  • Strong administrative skills with attention to detail.
  • A professional outlook and proactive approach to problem-solving.
Compensation and Benefits

We offer a competitive salary of €18,000 gross per year, plus:

  • Bonus: €400 gross by reaching 3 months without sanctions.
  • Incentives for top performance.
  • 2 accrued days per month / 24 calendar holidays per year.
  • Paid bank holidays + 1 extra day in lieu.
  • Holidays: Hybrid model with 4 days per month at the office and the rest working from home.
  • Training: 2 weeks of full-time training based in the office.
Ongoing Opportunities

We provide best-in-class people engagement activities and programs, ongoing training and development, and opportunities to cultivate a new and exciting career in a high-growth environment.



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